I recently had the opportunity to review the company as a whole and express my appreciation for my experience with them over the past six years; however, after an incident yesterday with my property manager I felt the need to add to my review!! I wanted to say how much I appreciate working with Melissa over the past few months, and am so pleased that she is handling my property now. Her balance of professionalism and understanding gives her the perfect combination of someone you want handling things on your behalf. I have been in my condo now for six years and have been through two property management companies and two property managers. I hope to be here for a while and hope Melissa will be as well. I want to thank her for all she does on my behalf.

I want to thank Dinah for her exceptional work as property manager of Russell Properties. From the showing of the property to making sure all my questions were answered, she was there. Very Professional, responds quickly and really cares to build a relationship with her tenants. I strongly recommend her!

I have been renting my condo through R. Russell Properties for six years now and have never had any problems. The response to any maintenance issues are handled efficiently and professionally. They recently initiated a platform to pay rent online which is very convenient and reliable. I am obviously quite pleased with their performance or would not have stayed as long as I have.

Updates as of Sep 2019 TL;DR: In 2019, Dinah became my property manager. So far the experience is exceptional in addition to my first good impression on R.Russell. --- As I mentioned in my original review that I highly relied on my property manager's work. After all, what is the point of hiring a property management company if I have to do everything by myself? Dinah really frees me from being involved in any trivial problems( fixing broken appliances, rent negotiations, etc....). She's always trying her best to solve the problem. Then she will give me a short briefing that straight to the point(always clear on when, where, what and who). I really appreciate it because all I care about is if the problem is solved, and what the cost is... In case problems she thinks I should be involved, she will reach out to me before moving forward. Not only she will discuss the problem with me, but more than often she will suggest possible solutions. This is what I think of being professional and with years of experience. In addition, I don't recall any vague answers from Dinah. She always knows what she's talking about, and have data that back up her statements. It is this small piece of detail makes me believe that I am in good hands. Overall I still highly recommend R.Russell. And based on my own personal experience, you can't go wrong with Dinah. -------------------------------------------------------------------------------------------------------------------- I started my contract with R.Russell (Jacqueline is my property manager) about a month and a half ago. So far, I am really pleased with everything Jacqueline has done for me. I am not an expert in property management industry, but I do have few criteria when selecting a company to manage my property 1. The company must run with integrity: (a). Treat every party equally and fairly. (b). Transparent with their pricing model / charges, etc. (c). Have a good business record. I got my conclusion of criteria 1 from the first time I talked to Jacqueline, that we discussed how they charged fees, why some of them were higher than its competitors, and how R.Russell, specifically Jacqueline as my property manager, would handle some bad situations based on my personal renting experience. Then I reviewed their BBB record, which was and still is A+ since 2014. Although a good score does not mean there will be no problem from day to day, it is always good to have a third party auditing. 2. Being professional (a) Service should be in a timely manner. (b) Provide information accurately and effectively. (c) Honor their responsibility. Getting in touch with Jacqueline is never a hard thing do to. I can expect my email will be replied in a reasonable amount of time with detailed explanation to my questions. She will also shoot me some emails regarding latest update on my property, which really help me to know what exactly is going on. After all I am not able to be there personally to see everything. Hence, I am glad that I can count on Jacqueline to help me out. Another good experience with Jacqueline is that she was able to do a thoughtful check personally before listing my property. I appreciate it, and I believe such small detail reveals their definition of being professional. ---------------------- Some side notes R.Russell has a higher management fee comparing to its competitors. Personally, 1-3% difference is not really a big deal as long as I am getting what I paid for. For example, I am expecting my property will be maintained with care, the quality of tenant should be good, problems are handled appropriately, etc. So far, all of aforementioned requirements are met. I am glad to signed my contract with Jacqueline, and I do recommend them for property management service.

Dinah is an amazingly efficient property manager. She is ethical, respectful and prompt. As a tenant of one of the properties she manages I can attest to her professionalism and delicate delivery in her communication between the owner and myself.