Frequently Asked Questions From Tenants

Below, find answers to some of our tenants’ most frequently asked questions.

Tenant FAQs

How do I report a maintenance item?

If you need maintenance during regular business hours (Monday – Friday, 9:00a.m. to 5:00 p.m.), you may call the Russell Properties Florida office at #(407) 339-2233 to report the problem, or fill out our online form. To report emergency maintenance needs after business hours, call the monitored line #(407) 339-2233 and leave a message. For police or fire emergencies, dial 911 before calling Russell Properties.

What is considered an emergency?

The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water has leaked into the home. There was a break-in and you have an unsecured entrance to the home. Again, after hours, call our monitored line (407) 339-2233.

Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

Can I install cable or satellite TV at the property?

Generally, yes. However, you must first obtain written permission from Russell Properties. At some units, you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground, or from any other unit in the area.

Can I install extra telephone lines?

Generally yes. However, you must also obtain written permission from Russell Properties to do this. All costs of installing extra phone lines are the responsibility of the resident as well as any damages caused by the installation.

What are my responsibilities if my company transfers me before the end of the lease?

Any marketing or loss of rent income between vacancies will be the resident’s responsibility. Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to “break a lease”. Let your property manager know what is happening as soon as possible so Russell Properties can begin marketing the property for a replacement resident.

Can I sub-lease the property?

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Russell Properties.

Can I rent a steam cleaner and clean the carpets myself when I move out?

No. Your rental agreement provides that all carpets must be professionally cleaned using a company approved by Russell Properties. You should furnish a copy of their invoice to your property manager at check out.

Can I get a pet after move-in?

Not usually. For more information, please refer to your rental agreement or contact your property manager.

When and how should I give my notice to vacate?

It is important to refer to your lease for the specific terms and conditions in your own residential agreement. In most leases, notice to vacate must be received in the Russell Properties office in writing a minimum 30-day notice prior to its expiration and run for a full monthly period.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to Russell Properties. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from Russell Properties to substitute a roommate. (It is not the responsibility of Russell Properties to arbitrate or mediate problems with multiple tenant situations.)

What happens to the disposition of a roommate's security deposit after move-out?

Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.

I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?

The rent is due on the first of the month and late on the second. If the rent is not posted in our office by the third we serve a 3-day notice.

I am an excellent resident and take good care of the home. Can you waive my late charges?

No. Russell Properties does not waive late charges. Fair Housing laws require that we treat all our residents equally. Russell Properties does not decide if one resident is more deserving than another of paying late charges. We enforce late charges across the board.

For nearly 30 years Russell Properties Inc. has managed all aspects of renting my investment property in Central Florida. As a long time absentee rental property owner, living in faraway states, I have relied totally on the superior property management skills of Property Manager, Joe Torres.  Joe has served as my eyes and ears for many years and has gone well beyond the ‘extra-mile’ to keep my property occupied and maintained at a high level. I greatly appreciate the professional style and added value that Joe and Russell Properties, Inc. bring to the investment property proposition.  The services provided by Russell Properties, Inc. are invaluable!
Gil English

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What People Are Saying About Us

4.9/5
4.9 /5
193 Reviews

Google
5.0/5
Sep 19, 2020
Google R. Russell Properties Cristy
I'm very happy with Russell properties handling my rental property. Going on my 3rd year and my agent is incredible and quick to handle anything that my tenant needs. Thank you.
Google
5.0/5
Aug 20, 2020
Google R. Russell Properties Abigail
My experience with R.Russell Properties has been a great one from beginning to end. They keep you well informed from your move -in-day to Move-out-day. I had been with R.Russell Properties since 2016 (4 years). I have always had a nice …More My experience with R.Russell Properties has been a great one from beginning to end. They keep you well informed from your move -in-day to Move-out-day. I had been with R.Russell Properties since 2016 (4 years). I have always had a nice experience with the office staff as well, whenever there was an issue they are super quick to respond and have your issue serviced promptly. Thank you to Dinah Zessin who made my move out day a lot less stressful, she provided me a move out list that needed to be checked off (which is basically to return the property in the same manner they gave it to you - which is only fair) but it was nice that she was able to speak with me on what the expectations were. She was very quick in returning my full deposit. I would definitely recommend R. Russel Properties !
Google
5.0/5
Aug 15, 2020
Google R. Russell Properties Danny
I have worked with Dinah Zessin, my Property Manager & Realtor with R. Russell Properties for over 3 years. While renting my condo out, she was always great at communicating with me during annual renewals, maintenance, etc. - helping to …More I have worked with Dinah Zessin, my Property Manager & Realtor with R. Russell Properties for over 3 years. While renting my condo out, she was always great at communicating with me during annual renewals, maintenance, etc. - helping to provide me peace of mind as an out-of-state owner. She was my “local set of eyes”! When it came time for me to sell my unit, it was a no-brainer to have her sell it for me. She was great at providing comparable sales & market analysis to help me properly price the condo. Throughout the whole process, she was prompt, responsive, and quickly got me answers to my questions. She went over & above as my realtor, often times completing tasks for me that went beyond the scope of her responsibilities. Her persistence helped get conventional financing introduced to my condo community for the first time since before the Great Recession. If you are looking to buy or sell, look no further - Dinah is the person to call.
Google
5.0/5
Aug 10, 2020
Google R. Russell Properties Cathy
I have been a tenant with Russell Properties for several years and have always received prompt and courteous attention. The entire office staff is very friendly and accommodating and adhere to any …More I have been a tenant with Russell Properties for several years and have always received prompt and courteous attention. The entire office staff is very friendly and accommodating and adhere to any concerns promptly and efficiently. My property manager contact is Dinah Zessin and she is remarkable!!!!! I believe she must wok 24/7 due to her timley responses to emails and any situation which may occur. Dinah is such a hard worker and her dedicaition to tenants receiving the very best service is impeccable. Thanks everyone for all your hard work and commitment which is greatly appreciated.
Google
5.0/5
Jul 10, 2020
Google R. Russell Properties Manuel
I'm so thankful for the service that Rusell properties have provided to me since day one. Specially from my agent Dinah. Everytime I have a question or an issue, no matter if big or small, she is quick to respond and gets things resolved. Highly recommended.

How Can R. Russell Help Owners Like You Earn More from Rental Properties?

If you’d like to learn more about what it’s like to work with R. Russell Property Management, fill out the form below. We’d be happy to talk more about our services, processes, and success stories.

R. Russell Properties, Inc.
100 Crown Oak Centre Drive
Longwood, Fl  32750
(407) 339-2233 | (407) 339-2238
info@russellproperties.com