Frequently Asked Questions From Tenants

Below, find answers to some of our tenants’ most frequently asked questions.

Tenant FAQs

How do I report a maintenance item?

If you need maintenance during regular business hours (Monday – Friday, 9:00a.m. to 5:00 p.m.), you may call the Russell Properties Florida office at #(407) 339-2233 to report the problem, or fill out our online form. To report emergency maintenance needs after business hours, call the monitored line #(407) 339-2233 and leave a message. For police or fire emergencies, dial 911 before calling Russell Properties.

What is considered an emergency?

The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water has leaked into the home. There was a break-in and you have an unsecured entrance to the home. Again, after hours, call our monitored line (407) 339-2233.

Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

Can I install cable or satellite TV at the property?

Generally, yes. However, you must first obtain written permission from Russell Properties. At some units, you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground, or from any other unit in the area.

Can I install extra telephone lines?

Generally yes. However, you must also obtain written permission from Russell Properties to do this. All costs of installing extra phone lines are the responsibility of the resident as well as any damages caused by the installation.

What are my responsibilities if my company transfers me before the end of the lease?

Any marketing or loss of rent income between vacancies will be the resident’s responsibility. Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to “break a lease”. Let your property manager know what is happening as soon as possible so Russell Properties can begin marketing the property for a replacement resident.

Can I sub-lease the property?

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Russell Properties.

Can I rent a steam cleaner and clean the carpets myself when I move out?

No. Your rental agreement provides that all carpets must be professionally cleaned using a company approved by Russell Properties. You should furnish a copy of their invoice to your property manager at check out.

Can I get a pet after move-in?

Not usually. For more information, please refer to your rental agreement or contact your property manager.

When and how should I give my notice to vacate?

It is important to refer to your lease for the specific terms and conditions in your own residential agreement. In most leases, notice to vacate must be received in the Russell Properties office in writing a minimum 30-day notice prior to its expiration and run for a full monthly period.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to Russell Properties. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from Russell Properties to substitute a roommate. (It is not the responsibility of Russell Properties to arbitrate or mediate problems with multiple tenant situations.)

What happens to the disposition of a roommate's security deposit after move-out?

Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.

I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?

The rent is due on the first of the month and late on the second. If the rent is not posted in our office by the third we serve a 3-day notice.

I am an excellent resident and take good care of the home. Can you waive my late charges?

No. Russell Properties does not waive late charges. Fair Housing laws require that we treat all our residents equally. Russell Properties does not decide if one resident is more deserving than another of paying late charges. We enforce late charges across the board.

For nearly 30 years Russell Properties Inc. has managed all aspects of renting my investment property in Central Florida. As a long time absentee rental property owner, living in faraway states, I have relied totally on the superior property management skills of Property Manager, Joe Torres.  Joe has served as my eyes and ears for many years and has gone well beyond the ‘extra-mile’ to keep my property occupied and maintained at a high level. I greatly appreciate the professional style and added value that Joe and Russell Properties, Inc. bring to the investment property proposition.  The services provided by Russell Properties, Inc. are invaluable!
Gil English

R. Russell Properties, Inc., Property Management, Longwood, FL

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What People Are Saying About Us

4.9 /5
172 Reviews

Sep 13, 2019
Google R. Russell Properties Nancy
I recently had the opportunity to review the company as a whole and express my appreciation for my experience with them over the past six years; however, after an incident yesterday with my property manager I felt the need to add to my review!! I wanted to say how much I appreciate working with Melissa over the past few months, and am so pleased that she is handling my property now. Her balance of professionalism and understanding gives her the perfect combination of someone you want handling things on your behalf. I have been in my condo now for six years and have been through two property management companies and two property managers. I hope to be here for a while and hope Melissa will be as well. I want to thank her for all she does on my behalf.
Sep 9, 2019
Google R. Russell Properties Victor
I want to thank Dinah for her exceptional work as property manager of Russell Properties. From the showing of the property to making sure all my questions were answered, she was there. Very Professional, responds quickly and really cares to build a relationship with her tenants. I strongly recommend her!
Sep 6, 2019
Google R. Russell Properties Nancy
I have been renting my condo through R. Russell Properties for six years now and have never had any problems. The response to any maintenance issues are handled efficiently and professionally. They recently initiated a platform to pay rent online which is very convenient and reliable. I am obviously quite pleased with their performance or would not have stayed as long as I have.
Sep 3, 2019
Google R. Russell Properties Jason
Updates as of Sep 2019 TL;DR: In 2019, Dinah became my property manager. So far the experience is exceptional in addition to my first good impression on R.Russell. --- As I mentioned in my original review that I highly relied on my property manager's work. After all, what is the point of hiring a property management company if I have to do everything by myself? Dinah really frees me from being involved in any trivial problems( fixing broken appliances, rent negotiations, etc....). She's always trying her best to solve the problem. Then she will give me a short briefing that straight to the point(always clear on when, where, what and who). I really appreciate it because all I care about is if the problem is solved, and what the cost is... In case problems she thinks I should be involved, she will reach out to me before moving forward. Not only she will discuss the problem with me, but more than often she will suggest possible solutions. This is what I think of being professional and with years of experience. In addition, I don't recall any vague answers from Dinah. She always knows what she's talking about, and have data that back up her statements. It is this small piece of detail makes me believe that I am in good hands. Overall I still highly recommend R.Russell. And based on my own personal experience, you can't go wrong with Dinah. -------------------------------------------------------------------------------------------------------------------- I started my contract with R.Russell (Jacqueline is my property manager) about a month and a half ago. So far, I am really pleased with everything Jacqueline has done for me. I am not an expert in property management industry, but I do have few criteria when selecting a company to manage my property 1. The company must run with integrity: (a). Treat every party equally and fairly. (b). Transparent with their pricing model / charges, etc. (c). Have a good business record. I got my conclusion of criteria 1 from the first time I talked to Jacqueline, that we discussed how they charged fees, why some of them were higher than its competitors, and how R.Russell, specifically Jacqueline as my property manager, would handle some bad situations based on my personal renting experience. Then I reviewed their BBB record, which was and still is A+ since 2014. Although a good score does not mean there will be no problem from day to day, it is always good to have a third party auditing. 2. Being professional (a) Service should be in a timely manner. (b) Provide information accurately and effectively. (c) Honor their responsibility. Getting in touch with Jacqueline is never a hard thing do to. I can expect my email will be replied in a reasonable amount of time with detailed explanation to my questions. She will also shoot me some emails regarding latest update on my property, which really help me to know what exactly is going on. After all I am not able to be there personally to see everything. Hence, I am glad that I can count on Jacqueline to help me out. Another good experience with Jacqueline is that she was able to do a thoughtful check personally before listing my property. I appreciate it, and I believe such small detail reveals their definition of being professional. ---------------------- Some side notes R.Russell has a higher management fee comparing to its competitors. Personally, 1-3% difference is not really a big deal as long as I am getting what I paid for. For example, I am expecting my property will be maintained with care, the quality of tenant should be good, problems are handled appropriately, etc. So far, all of aforementioned requirements are met. I am glad to signed my contract with Jacqueline, and I do recommend them for property management service.
Aug 31, 2019
Google R. Russell Properties Marisol
Dinah is an amazingly efficient property manager. She is ethical, respectful and prompt. As a tenant of one of the properties she manages I can attest to her professionalism and delicate delivery in her communication between the owner and myself.

How Can R. Russell Help Owners Like You Earn More from Rental Properties?

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R. Russell Properties, Inc.
100 Crown Oak Centre Drive
Longwood, Fl  32750
(407) 339-2233 | (407) 339-2238